Personalized Agent Intelligent Routing (PAIR)
A leading European bank with more than 653 physical locations and over 13,000 employees is utilizing the power of Personalized Agent Intelligent Routing (PAIR) to enhance debt repayment, elevate customer experience, and optimize the call success rate per agent.
A leading power company in SE Europe, who plays a key role in providing electricity to the region through its power plants, is using PAIR conversations to increase revenues and boost agent performance.
Transforming Communication with Voice AI
Emotion and Voice AI transform governments' capabilities worldwide with groundbreaking technology. Utilize vocal analysis to decipher emotions, intentions, and stress levels in any communication. With unparalleled precision, gather intelligence, identify threats, and screen personnel. With Voice AI, security is revolutionized from critical situations to daily interactions, making the world a safer and more resilient place.
Customer and Agent Profiles
Detailed customer and agent profiles are meticulously crafted by capturing and analyzing behavior and emotion metrics from their previous interactions. These profiles provide valuable insights into the unique conversational characteristics of each individual.
Intelligent Data Assessment
Utilizing a sophisticated predictive model, the data is intelligently assessed to strategically match customers with the most compatible agents. The ultimate objective is to facilitate seamless interactions and elevate overall customer satisfaction to new heights.
Emotion-Cognitive AI Technology
To further fine-tune the process, Emotion-Cognitive AI technology is harnessed. This powerful tool allows the predictive model to delve deeper into the emotional states and intentions of both customers and agents. As a result, the model can make highly accurate recommendations for specific interactions, leading to optimized Key Performance Indicators (KPIs) and improved overall performance.
Multilingual Software
We offer multilingual software that integrates seamlessly right from the start, providing a user-friendly experience for clients. A perfect solution for global communication, effortlessly adapting to diverse linguistic needs.
Compliance and Security
We are GDPR compliant, Type II SOC2 certified for data security, and we offer on-premises deployment options if needed.
Efficiency Across All Scales
PAIR is designed to cater to businesses of all sizes, making it an ideal choice for small, medium, and large call centers alike. Its efficiency remains consistent across the board, ensuring that organizations of any scale can benefit from its powerful capabilities.
Language-Agnostic Capability
What sets our technology apart is its language-agnostic capability, ensuring comprehensive understanding regardless of linguistic differences. Dive into a world where language is no barrier to understanding emotions.
Seamless Integration
Harness our technology effortlessly through our robust and adaptable APIs. Designed for seamless integration, they're compatible with intricate infrastructures, whether on-premises or cloud-based.
Deployment Options
- On-Premises Deployment: installed within an organization's premises in a secure and isolated network zone
- Cloud Deployment: leveraging the robust security measures provided by leading cloud infrastructures like Microsoft Azure or Amazon Web Services.